MotorClue terms of use

Version 1.2-draft · 3 November 2026

This is a translation. If it differs from the Spanish version, the Spanish version prevails.

1. Who provides the service

MotorClue is provided by [NOMBRE TITULAR], tax ID [NIF], address [DOMICILIO], contact email privacidad@motorclue.com ("we"). The rest of the legal details are in the legal notice.

2. Acceptance

By creating an account you accept these terms and confirm you have read the privacy policy. We store the version you accept and the date. If you don't agree with them, don't use MotorClue.

3. What MotorClue is

MotorClue is an app that helps you understand a fault in your vehicle. You enter an OBD2 fault code, read it with a Bluetooth OBD2 adapter, or describe the symptoms, and the app gives you probable causes, a risk level, recommended actions and, where appropriate, a repair guide and parts suggestions. You can also save your vehicles, see your history, see an estimated ITV (roadworthiness test) date, look up dashboard warning lights, find nearby garages and export a PDF report.

You can ask up to three short questions about each result. The app answers them only from that diagnosis and our knowledge base, and doesn't answer questions on other topics.

4. It's indicative guidance generated by artificial intelligence

MotorClue's results are generated by an artificial intelligence system and are only indicative. In particular:

• They're generated by third-party language models from what you enter and from our knowledge base of fault codes. They can be wrong, incomplete or not apply to your vehicle.
• Answers to your questions are also generated by an artificial intelligence system, not a mechanic. They don't change the result's risk level or warnings.
• MotorClue doesn't see, hear or inspect your vehicle. It only knows the code and what you write.
• Our knowledge base doesn't cover every code. The meaning of many codes depends on the manufacturer. When a code isn't in it, the app tells you, and the result is an even less reliable estimate.
• The risk level is an estimate, not a certification that the vehicle is safe.
• The ITV date is calculated from the data you enter. Confirm it with your ITV station or the DGT.
• The pre-ITV check is indicative and doesn't guarantee the result of the inspection.

MotorClue doesn't replace diagnosis or repair by a qualified professional. Before making any decision about the vehicle's safety or a repair, have a garage check it.

5. The safety layer and its limits

On top of the model's answer we apply automatic rules that try to make it more cautious: they raise the risk level when the code or your words point to a critical system, remove sentences claiming the vehicle is safe to drive, replace the answer with fixed text when none of your codes is in our knowledge base, and don't offer do-it-yourself guides for the systems in section 6.

The same rules apply to the answers to your questions: an answer never lowers the risk level, won't tell you the vehicle is safe to drive or how far you can go, and won't explain how to repair the systems in section 6.

These rules have limits. They work by looking for specific codes and words and can miss a dangerous situation, especially when the description is ambiguous or incomplete. If the app shows no alert or a low risk, that doesn't mean the vehicle is safe.

If you notice anything wrong with the brakes or steering, a red warning light, a smell of fuel or burning, smoke, overheating or loss of power while driving, stop as soon as it's safe to do so, don't carry on driving and call for assistance. In an emergency call 112.

6. Safety-critical systems: always to a garage

Faults and repairs on the brakes (including ABS), steering, airbags and restraint systems (SRS), fuel leaks, anything with a fire risk, and the high-voltage systems of hybrid and electric vehicles must always be left to a professional garage, even if you think you have the skills and even if the app shows a guide by mistake. The same applies to any repair affecting the vehicle's safety that you can't do with complete confidence.

7. If you decide to repair it yourself

Repair guides are indicative and generic. If you decide to do a repair yourself:

• you do it at your own risk and with your own tools;
• always follow your vehicle manufacturer's manual and the parts' instructions, which take precedence over the guide;
• work with the engine off and cold, the vehicle secured and, if you lift it, on proper stands (never on the jack alone), with the necessary protection and away from flames;
• bear in mind that a badly done repair can cause injury or damage and affect the vehicle's warranty or its ITV;
• dispose of waste (oils, fluids, batteries) through a recycling point or an authorised handler.

Before showing you your first guide, we'll ask you to confirm you have read these warnings.

8. OBD2 adapter and use while driving

The OBD2 adapter is a third-party device you buy yourself. MotorClue doesn't guarantee it will work with every adapter or vehicle. Plug in the adapter and use the app only while the vehicle is stopped. Don't use your phone while driving.

9. Garages and parts

The list of garages comes from Google and may be incomplete or out of date; we don't recommend or endorse any garage. If the app shows the garage map, it is a Google map: by using it you agree to the Google Maps and Google Earth Additional Terms, and Google handles the map data under its Privacy Policy (section 5.9 of the privacy policy). Parts links open searches in third-party shops (for example Google Shopping or Amazon), which have their own terms; check that any part fits your vehicle before buying it. We currently receive no commission for these links; if that changes, we'll say so next to them.

10. Your account

• To use MotorClue you must be at least 18 and have an account with an email address that is yours and that you verify.
• The account is personal. Keep your password secret and tell us if you think someone is using it without your permission.
• You can delete your account at any time under Settings → Data and privacy.
• To keep the service sustainable we apply usage limits, such as a maximum number of artificial intelligence requests per account per day.
• We may suspend or close an account that breaches these terms, telling you beforehand where possible and explaining why.

11. Acceptable use

You may not: use MotorClue for unlawful purposes; make automated or bulk requests, or systematically extract its content; try to access other people's systems or accounts without permission, or get around the usage limits; enter other people's personal data in descriptions; decompile or modify the app except as the law allows; or use the questions to try to obtain instructions to disable or bypass safety or emissions systems, or to hide faults at the ITV, or try to make the answers bypass these rules (for example, by asking the app to ignore its instructions).

12. Price

MotorClue is free. There are no subscriptions or in-app purchases. If we ever offer paid features, their terms (price including taxes, duration, renewal and right of withdrawal) will be shown to you beforehand and you won't be charged anything without expressly agreeing.

13. Intellectual property

The app, its texts, its design, the knowledge base and the vehicle catalogue belong to us or are used under licence. The catalogue of makes, models and engines was built from the Spanish Directorate-General for Traffic (DGT) vehicle fleet microdata; the DGT doesn't sponsor or endorse MotorClue. You may use the results and the PDF reports for your personal use, including showing them to a garage. What you write is yours; you allow us to process it only to provide the service, as the privacy policy explains.

14. Liability

We provide MotorClue with due care but, given its indicative nature (sections 4 to 7), we don't guarantee that the results are accurate, complete or suitable for your vehicle, or that the service will always be available or error-free. To the extent the law allows, we aren't liable for damage arising from decisions or repairs made by following the app without a professional's check, or for what linked third-party services do.

Nothing above limits or excludes our liability where the law doesn't allow it, in particular for personal injury caused intentionally or through our fault, nor the rights consumer protection law gives you.

15. Changes and end of the service

MotorClue is under development and may change. If we change these terms in a meaningful way, we'll tell you in the app or by email with reasonable notice and ask you to accept the new version; if you don't, you can delete your account. If we shut the service down, we'll give you at least 30 days' notice so you can download your data.

16. Governing law and courts

These terms are governed by Spanish law. If you're a consumer, any dispute will be settled by the courts of your place of residence, and you keep the protection given by the mandatory rules of the country where you live. We don't take part in any consumer arbitration scheme. Before going to court, please write to us at privacidad@motorclue.com so we can try to resolve it.

17. Contact

privacidad@motorclue.com